Shipping and Delivery Policy

1. Nature of our Services

Mudratrack is a Software-as-a-Service (SaaS) GST billing platform. All services — platform access, e-Invoice (IRN) generation, e-Way Bill generation, and invoice delivery over WhatsApp and email — are intangible digital services delivered over the internet. Consequently:

• No physical product is manufactured, packed, or dispatched.
• No shipping, handling, courier, or delivery charges apply. The only amounts payable are the pay-per-use charges listed on our pricing section, in Indian Rupees (₹).
• Services are available across all states and union territories of India, 24×7, subject to internet availability and Government portal uptime.

2. Delivery Timelines (Minimum and Maximum)

The table below sets out the minimum and maximum time within which each service is delivered after successful payment or action.

In the overwhelming majority of cases delivery is instant. The maximum timelines above are stated to cover exceptional situations such as Government portal downtime, GST Suvidha Provider maintenance, payment-gateway settlement delays, or scheduled platform maintenance.

3. How Delivery Happens

• Platform & wallet: delivered by activating features and crediting balance inside your logged-in Mudratrack account. Your transaction history shows every credit with a timestamp.
• e-Invoice & e-Way Bill: generated on the Government portal and returned to your account with the IRN / EWB number, QR code, and downloadable PDF.
• Invoices to your customers: sent to the email address or WhatsApp number you enter, from our verified sender identities. Delivery status is shown against each invoice.
• Confirmations: a payment receipt for each wallet recharge is emailed to your registered email address.

4. Delivery Confirmation and Support

Every chargeable action produces a visible record in your account. If a service is not delivered within the maximum timeline stated above:

1. Check your wallet transaction history and the invoice status in your account.
2. For emails, check your customer's spam or promotions folder.
3. If the service still has not been delivered, contact us at hello@mudratrack.com or +91 87936 81903 with the transaction reference.

We respond within 24 working hours. Where a paid action has failed, the amount is reversed to your wallet automatically — see our Refund and Cancellation Policy for full details, including bank refunds credited within 5–7 working days.

5. Failed or Delayed Delivery

Delivery may fail or be delayed for reasons including:

• Downtime or rate-limiting at the Government IRP or e-Way Bill portal.
• Incorrect recipient details entered by you (invalid GSTIN, wrong email address or mobile number).
• The recipient's number not being registered on WhatsApp, or their mail server rejecting the message.
• Loss of internet connectivity at your end.

Where the failure is attributable to us or our providers, no charge is levied and any deduction is reversed. Where it results from incorrect details supplied by you, you may correct the details and re-send; the re-send is charged at the standard rate.

6. Service Availability

The Platform is available 24×7 across India. Planned maintenance is generally carried out outside business hours and announced in advance through an in-app notice. We target high availability but do not guarantee uninterrupted access.

7. Contact